Customer Support, Help & FAQ | Nebinfra Technologies

    How Can We Help?

    Email our engineers, search the docs, or book a call. You get answers about your infrastructure, not a ticket queue.

    Email Support

    Contact Support

    Reach out to our team for assistance

    Email Support

    Send us a detailed message and we'll respond within 24 hours.

    24/7 response within 24h

    Send Email

    Fast Response Times

    Average response time under 2 hours for critical issues.

    Dedicated Support

    Enterprise customers get a dedicated support engineer.

    Docs That Go Deep

    Step-by-step guides and tutorials, available any time you need them.

    99.9% Uptime

    Backed by our SLA on NebCore tooling running in your own cloud.

    Frequently Asked Questions

    Find answers to common questions about NebCore

    How do I get started with NebCore?

    Book a demo and we'll walk you through onboarding step by step. Most teams have the platform deployed within hours.

    What cloud providers do you support?

    NebCore supports all major cloud providers including AWS, Google Cloud, Azure, DigitalOcean, and Alibaba Cloud. We also support on-premises deployments.

    How does pricing work?

    Our pricing is based on the number of clusters and resources managed. Visit our pricing page for detailed information or contact sales for enterprise pricing.

    Is my data secure?

    Your data stays in your own cloud, and we never hold a copy. On top of that you get encryption at rest and in transit, RBAC, audit logging, and SOC 2 compliance.

    Can I migrate from my existing infrastructure?

    Yes. Our team works through the migration with you. We review your current setup, then map out a plan that moves you over with zero downtime.

    What kind of SLA do you offer?

    We offer a 99.9% uptime SLA on all paid plans, with custom targets available for Enterprise Plus. That SLA covers the NebCore-provided tooling and applications running in your own cloud. It excludes the underlying cloud provider's own availability. Your provider's advertised SLA applies to that layer, and an upstream provider outage is not counted as a NebCore SLA breach.

    Still Have Questions?

    Book a call with our team to talk through your setup and next steps.

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