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    EVERY CHANNEL · EVERY DEPARTMENT · GOVERNED

    The Service Desk That Never Queues

    Your service desk answers itself. Agents pick each request up the moment it lands and carry it to resolution, pausing only when an action needs your sign-off, governed at every step.

    ~80%
    Of your service desk, automated
    7
    Intake doors open
    Zero
    Queue hold-ups

    ~80% is the design target for request deflection on a mature rollout, not a measured rate.

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    The Week Back

    You run the desk the whole company routes through, and the requests come in faster than the team can clear them. The roadmap waits behind the queue.

    The queueEats the week
    access asks
    wait on an approval
    environment asks
    sit in the backlog
    deploy asks
    push the roadmap back

    Left alone the queue only grows: request toil reached 30% of the working week in 2025 and keeps rising (Catchpoint SRE Survey 2025).

    Every door below feeds one queue that clears itself, and your team gets the week back.

    The AI Service Desk is a capability add-on that mounts on the platform subscription, exactly as the pricing page lists it.

    Four Front Doors, One Workforce

    People ask where they already are. Agents answer everywhere at once.

    CHATSLACKEMAILWEBHOOKSTHE DESKEVERY CHANNEL LANDS IN ONE QUEUE THAT CLEARS ITSELF

    Platform chat is the ticket and the receipt. Slack keeps requests and approvals where your team already is. Email becomes a live queue. Webhooks let your systems open work directly.

    Work Arrives Even When Nobody Asks

    Three more doors join the bank. Seven doors in, one workforce answering, one audit trail underneath.

    GITHUB LABEL

    label an issue, an agent takes it

    RECEIVED · ON THE RECORD
    SCHEDULE

    routines start themselves, on time

    RECEIVED · ON THE RECORD
    AGENT TO AGENT

    one agent hands a subtask to another

    RECEIVED · ON THE RECORD

    Label an issue in GitHub and an agent takes it from there. Put a routine on a schedule and the work starts itself, on schedule. And agents open doors for each other: one hands a subtask to a specialist, with the handoff under the same six controls as everything else.

    SAME BANK · SAME GRAMMAR · THREE NEW MOUTHS

    One Request, Start to Finish

    No tickets to file, no routing meetings, no follow-up nudges. Here is the whole life of a typical request.

    DESK REQUEST · dashboard accessRESOLVEDOPEN
    REQUESTa teammate asks in Slack for access to the analytics dashboard
    PICKED UPan agent takes the request instantly, no queue, no routing human
    HELDthe exact action and the reason, shown to a person; the agent waitssteer in plain languagedelegatedestructive asks twiceHELD FOR A HUMAN · ACTION + REASON SHOWNAPPROVED BY A HUMAN · IN SLACK
    RESOLVEDaccess granted within policy, and the requester gets the confirmation in-thread
    ON RECORDthe exchange, including the human yes, runs under the six controls
    THE BEAT THAT WAITS

    Held for a human

    Between picked up and resolved, some requests stop on purpose. The agent shows the exact action it wants to take and the reason it wants to take it, then waits. Approve in chat or Slack. Steer it in plain language if the plan is almost right. Hand the decision to whoever is closer to it. Destructive actions ask twice. The approve button is a human instrument; no agent holds one.

    Put the Desk to Work

    Connect a channel, delegate the first queue, and watch it empty.

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    Book a Demo